However, do you lack the resources and time to ensure all those tools are running correctly? That’s where we come in. We work with businesses like yours to make sure you’re using the right tools for your needs, that those tools are working as expected, and that they’re actually providing you value.
Whether you need full IT services, tech team backup, project support or casual support – we can help.
Discover the difference of working with a true Managed Services Partner. Not all managed services providers are built equal, and you may be paying too much. If you’ve ever wondered whether you’re getting the most from your current provider, take our service comparison assessment and find out.
In this complimentary 60 minute consultation, you can expect to discuss:
Business doesn’t stop, and neither should your IT. A great managed services provider does more than just keep your systems running, it finds ways to help you run ahead.
It recognises that technology shouldn’t just support a business, but enhance it.
It takes a business-first approach, and has the right skills, insight and technical expertise to help you achieve your business goals – whatever they are.
In short, it’s more than a provider, it’s a partner.
NSP is a true managed services partner, and we’ve helped more than 250 New Zealand businesses.
Your IT powers your business, and your business comes first. Our AIRI process uses a collaborative planning tool to ensure your IT is setup to enhance your business.
We’ll conduct a robust and thorough assessment of your current IT setup and identify key gaps and opportunities
We synthesise key insights, identify your competitive advantages, and clarify how to maximise technology in your business
We put together a tailored Technology Roadmap that outlines exactly how technology can enhance your business needs
We help you implement any changes seamlessly, effectively and with little disruption to BAU
Not all managed service providers are created equal. As an early adopter and innovator in the managed services space, we’ve developed management and reporting systems that put us a few steps ahead of the competition.
Imagine knowing your systems were stable, reliable and secure 24/7. Well, our Virtual Engineer Automated System makes that a reality. It’s like having an engineer monitoring your systems around the clock (without the cost!)
Self-healing functionality identifies and resolves issues as soon as they happen, and the in-depth reporting and notifications give you unparalleled, transparent insight into the health of your organisation’s IT at any time, leaving you free to focus on what really matters.
When it comes to managed services, you want to know you’re actually getting what you pay for. SMARTi is our unique managed service reporting platform that gives you up-to-the-minute visibility of how your system is performing, and how well we’re managing it.
You’ll get in-depth analysis on your system performance, ticket status, work and issue type and SLA compliance, and with your customised live dashboard you can drill down deep into the detail as, and when you need. It’s all about giving you full visibility so you can feel confident you’re getting the attention and service you’re paying for.
Have you ever wished your managed service provider was a little more proactive? Well, we believe that IT is more than tech and systems. That’s why with NSP, you get your own dedicated relationship manager who’s focused not just on managing your account, but on helping you to use IT to drive your business forward.
In regular review meetings and health reports, you’ll get to discuss the progress of your technology roadmap, your IT health, review customer satisfaction scores and learn about how new trends and technologies could affect your industry. Proactive, personal and technical, it’s what makes us a managed service partner, not just a provider.
When you have issues with your IT, the last thing you want to do is wait on hold. Your time is important, which is why we’ve worked hard to achieve industry-leading call answering times of between 7-11 seconds.
The NSP support team consistently provides high first call resolution rates. You can be safe in the knowledge that instead of having to go through multiple levels of support desk staff, you’ll speak with a highly-skilled engineer who can resolve your issue on the first call.
With NSP, help is always there when you need it.
In this complimentary 60 minute consultation, you can expect to discuss:
In a short exploration, we’ll review your existing managed services and tell you how your current service stacks up.
Office 365 has become a popular choice for many businesses. Its ‘always up to date’ version control and flexible device usage provides many benefits, but what’s often being overlooked is data security and protection.
While Microsoft supports the application and infrastructure uptime, you may be surprised to learn that data control and protection is your responsibility. And with increasingly sophisticated cyber-attacks, you want to be sure you’re protected.
After seeing many businesses at risk, we’ve developed a unique Office 365 backup that secures your email, SharePoint and OneDrive data and reduces the risk of accidental deletion, retention gaps, internal security threats and compliance breaches.
Take our Office 365 Threat Assessment and secure your Office 365 today.
Book a consultation now and start the discussion.
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