Managed IT

Managed IT services means outsourcing the day-to-day management of your technology to a specialist provider. Instead of reacting to problems when they happen, your IT environment is monitored, maintained, and supported on an ongoing basis – so issues are caught and resolved before they affect your business. For most NZ SMEs, it’s a more reliable and cost-effective alternative to hiring in-house IT staff.

Break-fix support means you call someone when something goes wrong and pay for the repair. Managed IT services means your provider monitors your environment continuously, fixes problems before they affect your business, and takes responsibility for keeping everything running. Break-fix is reactive and unpredictable in cost. Managed services is proactive and operates on a fixed monthly fee.

Pricing varies by the size of your business, the services included, and your existing infrastructure. NSP structures managed services on a per-user or per-device monthly fee, which makes costs predictable and scalable. The best starting point is an IT Health Check – it gives you an honest picture of what you need before any commitment is made.

At NSP, yes – security is part of every managed services engagement. This includes endpoint protection, email security, multi-factor authentication, patch management, and vulnerability monitoring. For businesses that need more — 24/7 threat detection, incident response, or a virtual CISO – NSP’s cybersecurity team works as an extension of the managed services function.

A managed service provider is a company that takes ongoing responsibility for managing a business’s IT systems and infrastructure. An MSP handles day-to-day operations – monitoring, support, security, patching – so that business owners and internal teams can focus on running the business rather than managing technology.

NSP is 100% New Zealand-owned and has been operating since 2002. Unlike generalist IT providers, NSP has in-house cybersecurity capability – including a Security Operations Centre (SOC) and penetration testing team – built into the managed services function. You get security expertise without needing a separate vendor.

It means NSP’s systems are watching your environment continuously – not just during business hours. When something unusual happens at 11pm on a Friday, our team is alerted and investigates. Most cyberattacks in New Zealand target businesses outside of business hours precisely because monitoring typically stops. Ours doesn’t.

Yes. NSP offers co-managed IT services designed to work alongside internal IT staff rather than replace them. Common models include after-hours coverage, specialist support for areas like cybersecurity or cloud architecture, and project capacity when internal teams are fully committed to BAU.

NSP works with New Zealand SMEs across a range of industries including legal, finance, insurance, healthcare, real estate, hospitality, and professional services. Industry experience matters because compliance requirements, risk profiles, and the type of data you hold all influence how your IT and security environment should be set up.

Response times are defined in your service agreement and tracked monthly. For critical issues – systems down, security incidents – response is immediate. For standard helpdesk requests, response times are agreed upfront. Every ticket is logged and reportable.

Yes. NSP manages Microsoft Azure, Microsoft 365, and hybrid cloud environments. This includes configuration, security hardening, monitoring, and ongoing management. Cloud misconfiguration is one of the leading causes of security incidents in New Zealand – properly managed cloud environments significantly reduce that risk.

Yes, in several ways. Insurers are increasingly asking businesses to demonstrate that security controls are in place and actively managed – not just promised. NSP’s managed services establish and maintain the controls underwriters look for: MFA, patching, monitoring, immutable backups, and incident response readiness. An NSP Cyber Insurance Assessment can also provide the independent verification insurers are beginning to require.

NSP is a New Zealand company operating under the Privacy Act 2020. Client data handled through managed services engagements is kept within agreed jurisdictions – predominantly New Zealand and Australia. Data sovereignty requirements specific to your industry or clients can be factored into your service design.

NSP manages the transition so there’s minimal disruption to your operations. We conduct a discovery phase to understand your current environment, document everything, and migrate management in a structured way. Most clients are surprised by how straightforward the switch is.

The starting point is a IT Health Check. We assess your current environment, identify gaps, and give you a clear picture of what you need. From there, you decide whether and how you want to proceed. No pressure, no hard sell – just a view of where things stand.