1. WHAT IS COVERED IN THIS POLICY DOCUMENT?
This privacy policy will explain how our organisation uses the personal data we collect in from
you.
2. NSP PERSONAL DATA COLLECTION
2.1. What Data Do We Collect?
NSP collects the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Hardware, Software, System Data in order to perform support service duties.
2.2. How Do We Collect Your Data?
You directly provide NSP with most of the data we collect. We collect data and process data
when you:
- Apply for a Credit Account
- Respond online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message
boards or via email. - Use or view our website via your browser’s cookies.
NSP may also receive your data indirectly from the following sources:
- Vendors related to maintenance renewals of warranties.
2.3. How Will We Use Your Data?
NSP collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
- Maintain hardware, software, or maintenance renewals.
- Maintain and manage your required licenses.
If you agree, NSP will share your data with our partner companies so that they may offer you their products and services.
- NEC New Zealand
- NEC Australia
- Microsoft NZ
- Vendors – To obtain quotes, or warranty / maintenance, and support renewals.
When NSP processes your order, it may send your data to, and also use the resulting information
from, credit reference agencies to prevent fraudulent purchases.
2.4. How Do We Store Your Data?
NSP securely stores your data at our dedicated data centre located at 7a Parkhead Place,
Albany, which is encrypted during transit and at rest.
NSP will keep your name, email address, phone numbers, account information, hardware and
software assets, software licenses, hardware warranty, software and maintenance renewals and
any other IT technologies that form part of your systems/network which are required for us to
perform our duties or deliver contracted services for the contracted period. Once this contracted
period has expired, we will delete your data by erasing it from our live production systems.
2.5. Marketing
NSP would like to send you information about products and services of ours that we think you
might like, as well as those of our partner companies.
- Microsoft
- ESET – Anti virus
If you have agreed to receive marketing, you may always opt out at a later date. You have the
right at any time to stop partner companies from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, contact us.
2.6. What Are Your Data Protection Rights?
NSP would like to make sure you are fully aware of all of your data protection rights. Every user is
entitled to the following:
- The right to access – You have the right to request NSP provide copies of your personal
data. We may charge you a small fee for this service. - The right to rectification – You have the right to request that NSP correct any information
you believe is inaccurate. You also have the right to request NSP to amend the information
you believe is incomplete.
If you make a request, we have one month to respond to you. If you would like to exercise any of
these rights, please do not hesitate to contact us.
Email us: brent@nsp.co.nz
Call us: 09 302 0230
Or write to us at:
Managing Director
Network Service Providers Limited
PO Box 90208 Victoria Street West
Auckland
2.7. Cookies
Cookies are text
les placed on your computer to collect standard Internet log information and
visitor behaviour information. When you visit our websites, we may collect information from you
automatically through cookies or similar technology.
For further information, visit allaboutcookies.org
2.7.1. How Do We Use Cookies?
NSP uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website.
2.7.2. What Types Of Cookies Do We Use?
There are a number of different types of cookies, however, our website uses:
- Functionality – NSP uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of frst-party and third-party cookies are used.
- Advertising – NSP uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. NSP sometimes shares some limited aspects of this
data with third parties for optimising our website. We may also share online data collected through cookies with our online service partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
2.7.3. How To Manage Cookies
You can set your browser not to accept cookies, and the above website tells you how to remove
cookies from your browser. However, in a few cases, some of our website features may not
function as a result.
2.8. Privacy Policies Of Other Websites
The NSP website contains links to other websites. Our privacy policy applies only to our website,
so if you click on a link to another website, you should read their privacy policy.
2.9. Changes To Our Privacy Policy
NSP keeps its privacy policy under regular review. This privacy policy was last updated on 01
December 2020.
2.10. How To Contact Us
If you have any questions about NSP privacy policy, the data we hold on you, or you would like to
exercise one of your data protection rights, please do not hesitate to contact us.
Email us: brent@nsp.co.nz
Call us: 09 302 0230
Or write to us at:
Managing Director
Network Service Providers Limited
PO Box 90208 Victoria Street West
Auckland
2.11. How To Contact The Appropriate Authority
Should you wish to report a complaint or if you feel that NSP has not addressed your concern in a
satisfactory manner, you may contact the Office Privacy Commissioner.
Email: enquiries@privacy.org.nz
Address: PO Box 10 094, Wellington 6143